About Me
Google IT Support Certified professional specializing in enterprise IT infrastructure, active domain migrations, 3CX VoIP telecommunications, and PowerShell automation. Currently managing global infrastructure supporting 600+ users across international campuses at Education Centre of Australia (ECA).
Professional Telemetry Log [Career_Experience]
IT Support Officer
Education Centre of Australia (ECA)
Manage and scale the enterprise IT infrastructure supporting over 600 global employees across major Australian and international offshore administrative campuses. Lead large-scale Active Directory migrations, VOIP telecommunications, and custom PowerShell automation workflows.
IT Support Internship Mentor
Graduate Plus
Instruct and mentor cohorts of IT graduates and students entering the Australian tech workforce. Guide them through hands-on labs and practical simulated troubleshooting workflows using Microsoft 365, Active Directory, and ServiceNow ticketing.
IT Support Officer
DigiPearl
Delivered Level 1/2 technical service desk support for over 50 clients, administering user identities in Active Directory, managing Office 365 licensing, and maintaining network uptime.
Front-End Team Member
Woolworths Supermarkets
Delivered front-end operations, customer service, cash handling, and POS system troubleshooting under pressure in Australia's largest high-volume grocery retail chain.
Desktop Engineer
Pixar Educational Consultancy
Managed office desktop environments, software patch distributions, local area network (LAN) cabling, and system backups to maintain high operational uptime.
Education
Master of Business Information Systems
Australian Institute of Higher Education
2022 - 2024
Deepened my knowledge in IT management, data analytics, and strategic business solutions, bridging the gap between technology and business operations.
Bachelor of Computer Applications
APG Shimla University
2017 - 2020
Built a strong foundation in core computer science principles, including software development, database management, and networking fundamentals.
